Return & Refund Policy
Return & Refund Policy – Shop Dotless UAE
Return & refund policy Dubai is designed to ensure a smooth and transparent shopping experience for all customers of Shop Dotless. We aim to provide high-quality products, but if you are not satisfied with your purchase, we’re here to help with an easy return and refund process.
📦 Eligibility for Returns
You may request a return if:
The product is damaged, defective, or incorrect
The request is made within 7 days of delivery
The item is unused, unopened, and in original packaging
All tags, labels, and accessories are intact
❌ Non-Returnable Items
The following items are not eligible for return:
Used or opened products
Clearance or discounted items
Hygiene-sensitive or consumable products (if applicable)
Items damaged due to misuse
🔁 Return Process
To initiate a return:
Contact our support team via email or WhatsApp
Provide your order number and product images (if damaged)
Wait for return approval
Arrange pickup or ship the item as instructed
Once received, our team will inspect the product before processing the refund or replacement.
💳 Refund Policy
Approved refunds are processed within 5–10 business days
Refunds are issued to the original payment method
Shipping charges are non-refundable unless the error is from our side
🔄 Replacement Policy
If a product is defective or incorrect, we may offer a replacement instead of a refund, subject to product availability.
🚚 Return Shipping
If the return is due to our error, we will cover the return cost
If the return is customer-initiated, shipping charges may apply
📞 Contact Us
For return or refund requests:
📧 Email: info@dotless.ae
💬 WhatsApp: https://wa.me/971568034488
🌐 Website: https://shop.dotless.ae